About Kala Gallery

Kala Gallery is run by Katie Hanson (buyer & admin) and Mark Gibson ( web site and absolutely everything else!) and is based in Hebden Bridge, West Yorkshire. Mark and Katie met when working together at a music venue and went to India for the first time together in 2007. Mark has an ongoing love affair with India and had been many times before and so was the perfect guide.

With our combined past work experience and need for an excuse to revisit India as often as can be got away with, it was inevitable that Kala Gallery was created.

'Kala' means 'fine art' in Hindi and it is our objective to source the best quality art and crafts at source for resale in the UK. The western market is saturated with colourful but mass produced Indian imports and the same products have become commonplace in many European towns. Anyone who has tried it will know how hard it is to find unique, good quality but affordable items on the internet other than the rather dubious and expensive Indian 'antiquities' on E-Bay.

As we are a new business your feedback would be very much appreciated. If there is any thing you would like to see us stock, you are a supplier yourself or you just want to tell us we are rubbish (or brilliant preferably!) then do please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Continue shopping | Top

Ethical Policy

Kala Gallery is all about India and we are dedicated to supporting Indian charities and ethical trading.

We are currently sponsoring Tong-Len ( see link ) and will be actively seeking to support charities for Delhi street children on our next visit in November 2009.

The majority of the items featured on our web site are hand crafted by individuals in their own homes.

We do not deal in mass produced factory made goods.

Our packaging is wherever possible made from recycled biodegradable materials or is re-used packaging from when the goods arrived here from India.

Any packaging that does not currently meet this criteria will be replaced as soon as we can source a supplier.

Continue shopping | Top

Accessibility

Kala Gallery web site is designed to allow all our customers, including users with disabilities to enjoy a rich and rewarding shopping or browsing experience.

We do this by utilizing good practice in using a simple navigation system and image based category headers.

If you would like further information about accessibility at Kala Gallery online or require any assistance using this site, please contact Kala Gallery customer service by email at: This e-mail address is being protected from spambots. You need JavaScript enabled to view it or submit a support ticket using our support centre (please note you will need to register as a customer to be able to use the support ticket system).

Alternatively, call us on +44 (0) 1422 846393
9am - 8pm Monday - Saturday (closed Sunday):

Please note we are closed Christmas Day, Boxing Day and New Years Day.

Continue shopping | Top

The Kala Gallery Sales

We occasionally run promotional offers, these will be clearly displayed so you know when they are available.

Continue shopping | Top

Browsing tip

To enhance your browsing experience on Kala Gallery Online you can press F11 on your keyboard, this will display your browser window in full screen, making it easier to focus on the pages you are looking at, (this works with Internet Explorer and Mozilla Firefox, if you use other browsers please check your browser on how to use this feature).

Continue shopping | Top

Using Search

We have two search options to use, if you are looking for products you can use the product search form or you can use the site search form if you are looking for information other than products. Search now

Continue shopping | Top

Accepted payment methods

We accept the following payment methods online: Mastercard, Visa, Visa Debit/Electron, Maestro UK, Solo.

Gift Vouchers

You can use gift vouchers as part of full payment on orders from us, please note that when using gift vouchers any remaining amount will be cleared and no change is given. For further information on Kala Gallery gift vouchers please read here.

Security/CVV code

The Card security code or card verification value is the three digit number on the signature strip on the rear of your payment card. The purpose of this code is to protect our customers from fraudulent use of their card by ensuring that only the person in possession of the card is able to use the card when shopping with us online.

Continue shopping | Top

Shopping Online

We have tried to ensure your browsing/shopping experience with us is a pleasant and easy one.

You will need to register with us to be able to shop online, please note that all orders placed with us will be delivered to your billing address only ( this is the address your card is registered to ) we do this as part of our online fraud protection and to protect you as a customer.

As a registered user you can take advantage of the favorites facility, here you can store the products you like whilst you browse and add them to your shopping cart when you are ready to purchase ( note this will not reserve the item for you ) access your favorite items through the my favorites link at the top of the page..

We also have a media player online so you can listen to music whilst you browse or shop with us, the media player will open a new tab in your browser. Open player now.

You can manage your orders and account through your personal account page, all you need to do is select the 'my account' link at the top of the page.

Continue shopping | Top

Delivery Options

**Charges stated may vary according to item and order size.

***Excludes Scottish Highlands and Islands.

****Please note delivery prices are for UK Mainland only, if you would like to purchase from us and require delivery outside of the UK please contact us prior to placing an order.

IMPORTANT INFORMATION:

All orders require a signature upon receipt.

We are unable to redirect orders once items have been dispatched.

Order cut-off times are provided as guidelines only and do not take into account possible delays caused by payment authorization.

If you have any further queries regarding Kala Gallery Online delivery, please contact our Customer Services at: This e-mail address is being protected from spambots. You need JavaScript enabled to view it or registered users can submit a support ticket.

Returns and cancellations

If you wish to cancel an order placed with Kala Gallery Online please return the confirmation email to us; stating your wish to cancel the order or phone our customer service team on ( +44 (0)1422 846393), 9am - 5pm Monday to Saturday (closed Sunday):

If your order has already been dispatched then you will need to contact us through the support centre by submitting a support ticket. Please be aware certain items are non-returnable. For more information please refer to our online Terms & Conditions.

Continue shopping | Top

Delivery Address

Your Delivery address will be the address your card is registered at ( where you receive your statements ) this is also your Billing Address.

We will only deliver purchased goods to your Billing address, we do this as part of our online anti fraud procedure, this is to protect you and us from fraudulent purchases. However if the goods need to be delivered to an alternative address we can make some provisions to help, you will need to register as a customer and create a support ticket, to arrange the validation of an alternative address.

We can not guarantee times for deliveries so you will need to arrange for someone to be in on the day of delivery.

Continue shopping | Top

Packaging and Recycling

Our packaging is wherever possible made from recycled biodegradable materials or is re-used packaging from when the goods arrived here from India.

Any packaging that does not currently meet this criteria will be replaced as soon as we can source a supplier.

Continue shopping | Top

Gift Vouchers

Kala Galery gift vouchers make the ideal gift for 'birthdays' 'weddings' 'mothers day' 'christmas' and many other occasions, they are available for values of '£10' '£25' '£50' and '£100'.

When you purchase a gift voucher from us please ensure you select the occasion it is intended for so the correct one is sent, to keep inline with our ethical policy we send gift vouchers electronically through encrypted emails. Note the email will be sent to you at your registered email address unless an alternative email is provided.

Using your gift voucher

When you reveive your gift voucher all you need to do is add the voucher code during checkout.

Continue shopping | Top

Support Tickets

Before you submit a support ticket please read our FAQ section, we try to answer most queries there.

You will need to be a registered shopper to use the support ticket system, there are different categories so please try to categorize your query as accurately as possible, this will help us answer you as quickly as we can.

Users Guide

To submit a ticket follow these simple instructions.

1. Create a new ticket ( click here )
2. Select the section that best describes your query
3. Select the category
4. Set a subject header
5. Type your query in the space provided
6. Hit Submit and you are done

You will receive an email when the ticket is updated. To check an open ticket click here

Continue shopping | Top